At The Wellbeing Sanctuary, protecting the privacy and confidentiality of our members and website visitors is a core operational principle. This Privacy Policy explains how personal information is collected, used, stored, and protected when you engage with our services or access our website.

 

1. Personal Information We Collect

Personal information refers to information that can identify an individual. This may include:

• Full name

• Telephone or mobile number

• Email address

In certain circumstances, we may also collect additional information relevant to your engagement with The Wellbeing Sanctuary, including:

• Membership details and join dates

• Professional qualifications or accredited modalities

• Certificates issued

• Services accessed or programs participated in

Providing this information may be necessary to access certain services. If required information is not provided, it may limit our ability to deliver services effectively.

2. How Personal Information Is Collected

We collect personal information through several channels, including:

Directly from you, such as when you:

• Complete an application or registration form

• Fill out a member profile

• Subscribe to services or communications

• Contact us through our website

From publicly available sources, where relevant to membership verification or professional accreditation.

3. How We Use Personal Information

Personal information may be used for the following purposes:

• Processing and reviewing membership applications

• Delivering services requested by members or clients

• Managing administrative functions, including billing and account management

• Improving and developing services, programs, and offerings

• Understanding member needs and enhancing service delivery

• Maintaining and improving business systems and operational infrastructure

• Conducting research or internal analysis to improve service quality

We may occasionally inform you about relevant services, programs, or educational opportunities related to complementary and holistic therapy. We do not engage in network marketing or unsolicited spam practices.

You may opt out of promotional communications at any time.

4. Disclosure of Personal Information

The Wellbeing Sanctuary does not sell, rent, or share personal email addresses or contact information with third parties for marketing purposes.

Personal information may only be disclosed where required by law or where necessary to deliver services requested by you.

5. Accuracy of Your Information

We take reasonable steps to ensure that personal information held by us is accurate, complete, and up to date.

You can assist by:

• Informing us promptly if any of your information is incorrect

• Notifying us of changes to your personal details, including your name, email address, or phone number

6. Analytics

Our website may use third-party analytics services, including Google Analytics, to understand website usage and improve user experience.

Google Analytics may collect anonymized data such as:

• Pages visited

• Time spent on the website

• Browser and device information

For further information, please review Google’s Privacy & Terms.

7. Behavioral Remarketing

We may use remarketing services to display relevant advertisements on third-party websites after you have visited our site.

Cookies may be used to support this functionality.

Examples include:

• Google Ads (AdWords) — You can manage ad preferences via Google Ads Settings.

• Facebook Advertising — Information on Facebook’s data practices is available in Facebook’s Data Policy.

These services use cookies to deliver advertisements based on prior visits to our website.

8. Cookies

Cookies are small files stored on your device that help improve website functionality and user experience. You can control or disable cookies through your browser settings.

9. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

11. Contact

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us through the contact page on our website.

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